New Mexico
Environment Department

Contact Information:
(505) 827-2855 MAIN // 1-800-219-6157 (toll free)
Environmental Emergencies:
505-827-9329 (24 hrs)

Drinking Water Bureau

Technical Assistance

The Technical Services Team (TST) includes two Technical Services Coordinators (Santa Fe and Las Cruces) who are available to respond to requests for technical assistance.  Please refer to this map for their contact information and their statewide geographical responsibilities.

Requests for Technical Assistance

Systems are eligible for technical assistance through requests from:

  • New Mexico Environment Department (NMED) Office of the Secretary
  • Direct requests from the water system
  • Direct requests from outside agencies working with water system
  • Environmental Protection Agency enforcement staff
  • NMED Drinking Water Bureau (DWB) enforcement staff
  • Project Interest Form requests for funding
  • DWB Public Water System Supervision Group Compliance Program
  • DWB Community Service Team

Types of Technical Assistance

Technical Service Team activities include:

  • Safe Drinking Water Act compliance and return-to-compliance
  • Technical Capacity Assessments A capacity review of minimum technical criteria (certified operator, Distribution System Sample Plan, Operation & Maintenance Plan, Emergency Response Plan)

Types of water systems eligible for technical capacity assessment and assistance

  • New community water systems
  • New non-transient non-community water systems
  • Existing community water systems with a history of significant noncompliance
  • Existing non-transient non-community water systems with a history of significant noncompliance
  • Water systems that participate in the Area Wide Optimization Program (AWOP)
  • Water systems that have applied for public funding
  • Emergency Response
  • Technical Trainings

Types of Technical Trainings

  • Plans Overview and Component Development
  • Sampler Certification
  • Revised Total Coliform Rule (RTCR)
  • Lead and Copper Rule (LCR)
  • Surface Water Treatment Rules (SWTR)
  • Advanced Treatment Processes
  • Jar Testing
  • Enhanced Coagulation
  • CT/4-Log Certification
  • Other topics, as needed and requested

Technical Training Presentations

Use the following links to access PDF versions of DWB technical presentations:


  • DWB presentations from the 2017 NMRWA Annual Conference:

Corrosion Control

Data Integrity

Emergency Response and Operation and Maintenance Plans

How Optimization Can Improve Performance

Optimizing Water Systems for DBPs

  • DWB presentations from the 2016 NMRWA Annual Conference

Introduction to AWOP

Advanced Topics:

TOC Removal

Meeting CT Requirements

CT Work Sheets

O&M Plans, Emergency Response Plans

Surface Water Protection Plans

AWWA M36 Water Loss Program training

Contact Us to find specific Technical Service Team and DWB staff